Terms and Conditions

Man With a Van Borough Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Borough provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing us to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, firm, or organisation requesting or paying for the services.

1.2 Company means Man With a Van Borough providing the services.

1.3 Services means any removal, relocation, collection, delivery, man and van, loading, unloading, packing, or related services supplied by the Company.

1.4 Goods means all items, property, or belongings that are the subject of the Services.

1.5 Booking means a confirmed request for Services agreed between the Client and the Company, including the service date, time, locations, and charges.

1.6 Service Area means the locations in which the Company operates within the United Kingdom, including Borough and surrounding areas, as determined by the Company from time to time.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial clients, including collection, transportation, and delivery of Goods.

2.2 The specific Services to be provided will be set out in the Booking confirmation, including the number of operatives, estimated time, and vehicle size where applicable.

2.3 The Company reserves the right to refuse to carry any Goods which, in its reasonable opinion, are dangerous, illegal, hazardous, perishable beyond acceptable limits, or otherwise unsuitable for transport.

2.4 The Company does not undertake specialist removals such as fine art, high-value antiques, or hazardous materials unless expressly agreed in writing prior to the Booking.

3. Booking Process

3.1 All Bookings must be made directly with the Company. A Booking is not confirmed until the Company has accepted the request and provided a confirmation of the agreed date, time, and charges.

3.2 The Client is responsible for providing accurate and complete information when making a Booking, including:

a. Full collection and delivery addresses.

b. Accurate description and approximate quantity or volume of Goods.

c. Details of any heavy, bulky, fragile, or valuable items.

d. Information about access restrictions at collection and delivery locations, such as stairs, lifts, parking limitations, or narrow entrances.

3.3 The Company may revise the quoted price or estimated duration if the information provided by the Client is incomplete or inaccurate, or if circumstances at the collection or delivery address differ significantly from those described.

3.4 The Client must ensure that they or an authorised representative are present at both the collection and delivery addresses for the duration of the Services unless otherwise agreed.

4. Quotations and Pricing

4.1 Any quotation provided by the Company is based on the information supplied by the Client and is valid for a limited period as stated at the time of the quote.

4.2 Quotations may be provided on an hourly rate or a fixed price basis. The basis of charging will be confirmed at the time of Booking.

4.3 Hourly rate charges usually start from the agreed arrival time of the vehicle and continue until the completion of unloading or as otherwise agreed. Minimum charges may apply.

4.4 Additional charges may apply for:

a. Waiting time caused by delays outside the Companys control.

b. Extra labour required beyond that originally booked.

c. Additional journeys, items, or services requested on the day.

d. Parking, tolls, congestion charges, or similar expenses incurred in providing the Services.

4.5 All prices are given exclusive of any applicable taxes or surcharges that may be introduced by law or local regulations unless otherwise stated.

5. Payments

5.1 Unless otherwise agreed in advance, payment is due in full on completion of the Services on the service date.

5.2 The Company may require a deposit or full prepayment to secure a Booking. Any such requirement will be communicated prior to confirmation.

5.3 Payment methods accepted will be specified by the Company and may include cash, card payments, or bank transfers, subject to availability and any applicable terms.

5.4 If payment is not made when due, the Company reserves the right to:

a. Charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full.

b. Withhold delivery of Goods or retain Goods until payment is made, subject to applicable law.

5.5 For business Clients or account holders, specific payment terms may be agreed separately. In the absence of such agreement, payment shall be due on the service date.

6. Cancellations and Amendments

6.1 If the Client wishes to cancel or amend a Booking, they must notify the Company as soon as possible.

6.2 The Company may apply cancellation charges as follows unless otherwise stated at the time of Booking:

a. Cancellation with more than 48 hours notice before the scheduled start time: no cancellation fee or a nominal administration fee at the Companys discretion.

b. Cancellation with less than 48 hours but more than 24 hours notice: a cancellation charge of up to 50 per cent of the quoted price.

c. Cancellation with less than 24 hours notice or failure to provide access on arrival: a cancellation charge of up to 100 per cent of the quoted price.

6.3 If the Client requests amendments to the Booking, such as changes to dates, times, addresses, or the scope of Services, the Company will attempt to accommodate these changes but cannot guarantee availability. Revised charges may apply.

6.4 The Company reserves the right to cancel or suspend a Booking in the event of unsafe working conditions, extreme weather, vehicle failure, staff illness, or other circumstances beyond its reasonable control. In such cases, the Company will seek to rearrange the Booking at the earliest convenient time, and any prepayments for unperformed Services will be refunded.

7. Client Responsibilities

7.1 The Client is responsible for:

a. Ensuring adequate parking is available and any necessary permits are arranged.

b. Ensuring that access to the premises is safe, clear, and suitable for the Services.

c. Properly packing and securing Goods unless packing services have been expressly agreed.

d. Complying with all relevant laws and regulations relating to the Goods and the premises.

7.2 The Client must not request the Companys staff to undertake any activity that is unsafe, illegal, or outside the scope of the agreed Services.

7.3 Any dismantling or reassembly of furniture or equipment will only be undertaken if specifically agreed and may be subject to additional charges.

8. Liability for Loss or Damage

8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss of or damage to Goods is limited as set out in this clause.

8.2 The Company will not be liable for loss or damage arising from:

a. Goods packed by the Client where damage results from poor or inadequate packing.

b. Fragile items not protected or packed appropriately.

c. Electrical or mechanical derangement of appliances, equipment, or instruments unless there is clear evidence of physical damage caused by the Company.

d. Normal wear and tear, minor marks, or scratches consistent with handling and transport.

e. Inherent defects, defects in construction, or pre-existing damage to Goods.

f. Acts or omissions of the Client or any third party.

8.3 The Companys total liability for any claim or series of claims arising out of a single event shall not exceed a reasonable limit proportionate to the charges paid for the Services, unless a higher level of cover has been expressly agreed in writing.

8.4 The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress.

8.5 The Client must inspect Goods upon delivery and notify the Company of any visible loss or damage as soon as reasonably practicable, and in any event within a reasonable period after completion of the Services. Failure to do so may affect the ability to investigate or resolve any claim.

9. Excluded and Prohibited Items

9.1 The following items are excluded from the Companys liability and must not be included in the Goods without the Companys prior written consent:

a. Cash, currency, and negotiable instruments.

b. Jewellery, watches, precious metals, and valuable artwork.

c. Important documents, passports, and personal identification.

d. Hazardous, flammable, explosive, or corrosive materials.

e. Live animals, plants, and perishable foodstuffs beyond reasonable transit times.

9.2 If such items are transported without disclosure and consent, they are carried entirely at the Clients risk and the Company accepts no responsibility for any loss, damage, or consequence.

10. Waste and Disposal Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations when dealing with disposal or clearance of items.

10.2 The Company is not a general waste carrier unless explicitly stated and does not remove household refuse, building rubble, hazardous waste, or controlled waste unless by prior arrangement and in compliance with relevant laws.

10.3 Where the Client requests that items be taken to a recycling centre, waste facility, or similar location, it is the Clients responsibility to ensure that such items are lawful to dispose of and that any required documentation or permissions are in place.

10.4 The Client must not ask the Company to dispose of any items illegally, including fly-tipping or abandoning waste. The Company will refuse any such request and may terminate the Services immediately without refund if unlawful activity is proposed or suspected.

10.5 Any charges for waste disposal, recycling fees, or site entry fees are the responsibility of the Client and may be added to the final invoice.

11. Delays and Access Issues

11.1 The Company will make reasonable efforts to arrive at the agreed time but cannot guarantee exact arrival times due to traffic, weather, or other circumstances beyond its control.

11.2 The Company will not be liable for any loss, costs, or inconvenience resulting from delays outside its reasonable control.

11.3 If the Company is unable to access the collection or delivery address due to incorrect information, lack of keys, restricted entry, or other access issues, waiting time or cancellation charges may apply.

12. Insurance

12.1 The Company maintains insurance appropriate to its operations in the UK removal and man and van sector. Specific details of cover can be provided upon request.

12.2 The Client is encouraged to maintain their own household, contents, or commercial insurance to cover Goods in transit and any additional risks not covered by the Companys insurance or these Terms.

13. Complaints and Dispute Resolution

13.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, rectified.

13.2 Any formal complaint should be set out clearly, including relevant dates, addresses, and a description of the issue, and submitted within a reasonable time after the Services have been completed.

13.3 The Company will review complaints in good faith and seek to reach a fair resolution, which may include repair, partial refund, or other appropriate remedy, subject to these Terms.

14. Data Protection and Privacy

14.1 The Company may collect and process personal data about the Client in order to provide the Services, manage Bookings, process payments, and comply with legal obligations.

14.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to protect such data from unauthorised access, loss, or misuse.

14.3 Personal data will not be sold to third parties. It may be shared with trusted service providers where necessary for the performance of the Services or compliance with legal requirements.

15. Variation of Terms

15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients Booking will normally apply to that Booking.

15.2 Any changes will take effect when published or otherwise communicated to Clients and will apply to future Bookings.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be removed or limited to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a Booking or allowing the Company to commence work, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.